Even the best laid plans for protecting against cyberliability can be frought with problems. Today, many Twitter users received a password reset e-mail message, making them believe their accounts had been compromised. Apparently, Twitter is pro-active and sends these reset e-mails when it believes there has been a problem with the account, including unauthorized access.
Today, it sent too many of them. According to Twitter, they made an error and cast a much wider net than intended. Global confusion resulted, with people around the world wondering if they had been hacked.
Securing a client's data is key and it is good that Twitter tries to protect its clients. But, the implementation of any protection policy can also give rise to its own problems. Working with counsel can help avoid these types of problems.